SHIPPING & RETURN POLICY
Last Updated: June 2026
SHIPPING POLICY
At AeroHerbs, we are committed to delivering premium-quality Cordyceps militaris products safely and promptly across India.
Order Processing
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Orders are typically processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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During promotional periods or high-demand seasons, processing times may be slightly longer.
Shipping Coverage
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We currently ship to most locations across India.
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Delivery availability may vary depending on the courier service coverage in your area.
Estimated Delivery Time
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Metro Cities: 2–5 business days
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Tier-2 & Tier-3 Cities: 3–7 business days
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Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, transportation delays, or other unforeseen circumstances.
Shipping Charges
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Free shipping may be offered on eligible orders as announced on our website.
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Applicable shipping charges, if any, will be displayed during checkout before payment.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email, SMS, or WhatsApp, enabling you to monitor the shipment status.
Damaged or Missing Packages
If your package arrives damaged or appears tampered with:
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Take clear photographs of the package before opening.
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Contact us within 48 hours of delivery.
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Email the details to contact@cordycepsonline.com along with your order number and photographs.
RETURN & REFUND POLICY
Return Eligibility
Due to the nature of food and nutraceutical products, we generally do not accept returns of opened or used products.
Returns may be accepted only under the following circumstances:
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Wrong product delivered.
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Product received in damaged condition.
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Product received in a leaking or defective package.
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Product significantly different from the product ordered.
Non-Returnable Items
The following items are not eligible for return:
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Opened products.
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Used products.
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Products damaged due to improper handling after delivery.
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Orders returned without prior approval.
Return Request Procedure
To request a return:
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Email us at contact@cordycepsonline.com within 48 hours of delivery.
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Mention your order number.
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Provide clear photographs showing the issue.
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Our support team will review the request and respond within 2–3 business days.
Refund Policy
Upon approval:
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Refunds will be processed to the original payment method.
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Refund processing may take 5–10 business days depending on your bank or payment provider.
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Shipping charges are non-refundable unless the error occurred on our part.
Replacement Policy
Where applicable, AeroHerbs may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.
Order Cancellation
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Orders can be cancelled before dispatch.
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Once an order has been shipped, cancellation requests cannot be accepted.
Contact Information
YASHODA FRESH FARM
Plot No. 1312, Dakshin Harkuli,
Moyna, East Medinipur, West Bengal – 721629, India
Email: contact@cordycepsonline.com
Website: www.cordycepsonline.com
WhatsApp: +91 73269 28558
For any shipping, return, or refund-related queries, please contact our customer support team.